Case Study: Supply Family’s Integration with Abillio

Case Study: Supply Family’s Integration with Abillio

Supply Family, a curated online marketplace for high-quality design assets, faced significant challenges in managing cross-border payments and tax compliance for its diverse community of individual creators. To address these issues, Supply Family partnered with Abillio, integrating its freelancer payments and tax compliance platform via API.

About the Client

Company: Supply Family
Website: supply.family
Industry: Digital Design Assets Marketplace
Founders: Krists Darzins and Marcis Lokis
Founded: 2020
Headquarters: Latvia
Community: Creators from Spain, Germany, France, UK, US, Australia, Latvia, etc.
Clients: Leading design agencies and studios such as Pentagram, Wolff Olins, Metalab, Dixon Baxi, Turner Duckworth, and Buck.

Supply Family is a marketplace that offers high-quality design assets handpicked from professional creators worldwide. Launched during the COVID-19 pandemic, it quickly grew to include a diverse community of creators and a loyal global customer base. The marketplace prides itself on its rigorous curation process, ensuring that only top-quality products are available to its clients.

Background and Challenges

Supply Family, founded during the COVID-19 pandemic by Krists Darzins and Marcis Lokis, quickly became a prominent marketplace for digital design assets. Initially, the platform faced several challenges, including:

  • Manual Tax Documentation: Obtaining annual tax residency certificates from individual vendors was time-consuming and prone to delays, increasing the risk of legal penalties.
  • Complex Payment Processes: Managing payouts to vendors in different currencies and tracking payment statuses required significant administrative effort.
  • Growth Limitations: The administrative burden of compliance and payments hindered the onboarding of new vendors and slowed marketplace growth.

Implementing Abillio

Supply Family explored several solutions to address their challenges, including relocating the company. However, Abillio’s tailored platform proved to be the best fit. The key implementation steps included:

  • API Integration: Abillio’s API was integrated into Supply Family’s platform to automate tax documentation and payment processes.
  • Onboarding Simplification: Abillio’s system streamlined the onboarding process for individual vendors, allowing for faster growth and reduced administrative workload.
  • Continuous Support: Abillio provided ongoing support and made necessary API adjustments to ensure the integration met Supply Family’s evolving needs.

Benefits and Improvements

The integration with Abillio resulted in several significant improvements:

  • Time Savings: The automation of tax documentation and payment processes saved weeks of administrative time, allowing the founders to focus on strategic growth.
  • Reduced Legal Risk: By ensuring timely and accurate tax documentation, Supply Family minimized the risk of penalties and legal issues.
  • Improved Vendor Experience: Vendors no longer needed to manage tax documentation, enhancing their overall experience and satisfaction.
  • Growth Enablement: Simplified onboarding and payment processes enabled Supply Family to scale its vendor base and product offerings more rapidly.

Future Plans and Recommendations

Supply Family plans to continue using Abillio long-term as their vendor base grows. The seamless experience and reliable support provided by Abillio are expected to support the company’s future expansion. Additionally, Supply Family recommends Abillio to other marketplaces dealing with freelance and individual vendors due to its robust payment automation and compliance features.

Watch the interview with Supply Family to learn the full story here: